Roles & Responsibilities :- Associate Team Leader /Team Leader

1) People Management& Development
2) Client Management

• Create an inspiring team environment with an open communication culture
• Set clear team goals and targets. Ensure that team as well as individuals achieve their revenue targets & KRAs
• End to end recruitment for the client opportunities
• Avoid any client escalations & conduct weekly/bi-weekly service quality review call with the client
• Document important client call via email
• Accountable for ensuring that contract is signed, raising invoice &  payment follow-up
• Provide timely reports to management for review sheets, appraisals, incentive sheet etc.
• Oversee day-to-day operation & assess the quality of deliverable.
• Provide weekly review to employees
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics. Quarterly reviews &  yearly appraisal
• Motivate team members and ensure that they are achieving targets
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking. Encourage people to take more responsibilities
• Suggest and organize team building activities. Ensuring team participation in companywide team building activities
• Plan for team expansion keeping attrition, performers and non- performers insight. Work with HR team for hiring needs.
• Keeping the ATS upto date & ensure compliance in the team
• Reducing the attrition in the team
• Independently call mid to senior level candidates and assess fitments through telephonic interviews
• To take initiatives for the enhancement of the firm

Qualification

• MBA,Bachelor’s degree or equivalent experience in Business, Human Resources, or related area
• 3- 6+ year of working experience in Human Resources
• Strong interpersonal and communication skills
• Must have an experience in Team Handling